Medlink Healthcare Group – Terms of Service
By registering for any course or engaging for any service provided by Medlink Healthcare Group Pte Ltd (MHG),
you agree to the following terms and conditions. These terms are legally binding and govern your participation
in our training programs.
1. Skills and Literacy Requirements for Training
- I declare that I or the individual that I have registered on behalf is compliant to the following:
– Able to read, write, and communicate effectively in the course’s medium of instruction
– Attain ESS Workplace literacy, numeracy level 5 or above. - MHG reserves the right to reject any individual before or during the course if they do not meet the mentioned criteria.
- No refunds will be given once the course has commenced. The individual or company sponsoring shall bare the full payable amount if he/she does not meet stated criteria.
2. Medical Conditions
- I declare that myself or the individual that I have registered on behalf is physically fit to perform any strenuous activity such as kneeing for prolong time and preforming chest compression.
- MHG shall not be held liable if he/she failed to declare the medical condition.
- Any individual who is not physically fit, shall require a valid medical memo from a doctored registered
under Singapore Medical Counsil (SMC) before he/she is allowed to attend the course. - For safety reasons, individual who is pregnant or suspect she is pregnant is strongly discouraged from taking courses that include CPR.
- MHG reserves the right to reject any individual who appears unfit.
- MHG also holds the right to collect full payment from the individual or sponsoring company if the individual falsely declares the medical condition.
3. Medical Conditions
- I declare that I or the individual that I have registered on behalf who is utilizing the SkillsFuture Grant and SkillsFuture Credit will fulfil the criteria set by SkillsFuture Singapore.
- If these criteria are not met, MHG reserve the rights to collect full amount payable from the individual or the sponsoring company if he/she fails to comply to SkillsFuture criteria include but not limited:
– Full payment of payable course fee by the invoice due date.
– 100% of attendance rate for of all stipulated training hours via Singpass or physical attendance for individuals with no Singpass.
– Achieved 100% competency in assessments.
– Sponsoring companies can establish an employer-employee relationship and provide CPF contributions for the individual. - Please refer to Training Partners Gateway (TPG) for more information on SkillsFuture Grants and
SkillsFuture Credit.
4. Post-Secondary Education Account (PSEA)
- Please refer to Ministry of Education (MOE) website on PSEA withdrawal.
5. E-Learning
- Individual attending a blended course is required to complete the e-learning component before the in-person training session.
- MHG reserves the right to reject individual who has yet to complete the e-learning. Individual who did not complete with their e-learning shall be deemed as a no-show. The Individuals / Sponsoring Companies are required to pay the full amount of the course fee to MHG.
6. Punctuality
- Individual shall report to the training location at least 10 minutes before the stated time.
- Individual who arrives more than 30 minutes late will be deemed as absent / no show. MHG reserves the right to collect full amount from the individual or sponsoring company.
7. Cancellation Policy
- Upon cancellation of confirmed booking, are subjected to penalty.
- All cancellation must be submitted in writing via email to [email protected],
- Following are the cancellation fees:
– More than 15 days before course start date = 50% of full course fees will be charged
– 14 to 8 days before course start date = 75% of full course fees will be charged
– Less than 7 before course start date or didn’t attend = 100% of full course fees will be charged
8. Rescheduling Policy
- All rescheduling will incur an administrative fee.
- All reschedule must be submitted in writing and subjected to MHG’s approval via [email protected]
- Following are the rescheduling fees:
– More than 15 days before course start date = 5% of full course fees will be charged
– 14 to 8 days before course start date = 15% of full course fees will be charged
– Less than 7 before course start date or didn’t attend = 25% of full course fees will be charged
9. Certificate Issuance
- Certificates will be issued only upon full payment and successful completion of all course components, including assessments and attendance requirements.
10. Instructor Assignment
- Instructor assignments are subject to change due to scheduling or operational needs. Changes will not affect course quality or outcomes.
11. Course Materials Usage
- Course materials provided are deemed as MHG’s intellectual property, company or individuals are not to be copied, distributed, or used for commercial purposes. MHG holds the right to all intellectual property.
12. Privacy Policy
- For more information about how your personal data is managed, please refer to our Privacy Policy available on our website.
13. Course-Specific Data Consent (OFA & OFAR)
- For learners enrolling in the Occupational First Aid Course (OFA) or Occupational First Aid Refresher Course (OFAR), the applicant consents to the collection, use and disclosure of their personal data and training records to companies that access the Ministry of Manpower (MOM)’s Training Record System (TRS). Companies using the Check Workers’ WSH Training Records eService found at the MOM website can then verify the applicant’s training records, including the following information:
– Identification Number (Work Permit Number/FIN Number/NRIC Number)
– Name
– Eligibility for 4 years of Safety Orientation Course (CSOC/SSIC/MSOC) certification, if applicable
– Course title
– Name of Training Provider
– Date of Assessment
– Certificate Expiry Date
– Result of Assessment - This data processing is in line with regulatory requirements mandated by MOM.
14. Disclaimer
- MHG reserves the right to amend these terms and conditions without prior notice. Major changes will be communicated via website or website updates.